The Website is owned by Monika Ligeza (Hereinafter ‘mimOOkids’), is a company incorporated under Spanish law, with registered office in Carretera Vallvidrera 5, Bj 1ª, 08173 Sant Cugat del Vallés, Barcelona, Spain with Corporate Tax Identification NIF X7134740W.
MIMOOKIDS provides you with the following contact details:
Teléfono: [+34 619951680]
These purchasing terms and conditions (hereinafter, the “Terms and Conditions”) are intended to regulate the purchase of products through the Website http://mimookids.com/ (hereinafter, the “Website”) by registered Users in the “My Account” area of the Website (hereinafter, the “Registered User(s)”).
These Terms and Conditions will be applied without prejudice to the rules of use of the Website established in the Legal Notice, which applies to all visitors to the Website by merely accessing it and can be consulted in the LEGAL INFORMATION area.
4. TERRITORIAL AREA
The scope of the sale of MIMOOKIDS products through the Website is limited to the territories of Spain (Peninsula, Balearic Islands, Canary island), Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Great Britain, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Czech Republic, Rumania, Sweden and Switzerland (all of the above countries together referred to as the “Territory”), so it will not be possible to make deliveries to destinations outside the Territory.
If the User is in a country not included in the Territory, it is important that he/she selects, from among the options available, the one that corresponds to the destination of the shipment (which must necessarily be one of the countries included in the Territory) in order to have access to the purchase of MIMOOKIDS products. All Users accessing the Website, regardless of their location, may register for the Newsletter service.
5. REGISTRATION PROCESS
To be able to buy products offered by MIMOOKIDS through the Website, it is a prerequisite that the User registers in the “My Account” section; which means filling in all the details of the form for this purpose, which are marked with an asterisk. If you are not registered at the time of placing an order or purchase of any product through the Website, you may do so at that time through a form that can be consulted in the LEGAL INFORMATION area.
Please note that the registration system uses the email address that the Registered User provides at the time of registration as a control element, so you can have as many accounts as email addresses provided. However, we suggest that you proceed with a single registration as the system also crosses information and does not allow the linking of a credit card or bank account to more than one user account as a fraud prevention measure.
Once the registration process is completed, MIMOOKIDS will immediately send the User an email confirming the successful completion of the registration process.
Please note that your email address, together with the selected password, facilitates access to restricted areas of the Website, to enable you to select and purchase MIMOOKIDS products. This access is only for your personal use and is intended to ensure your identification on each access to the Website. We therefore recommend that you keep your password secret and do not allow third parties to have access to it.
In the event that, for any reason, you consider that your password no longer meets the purpose of securing your access as a Registered User, you may change it immediately through the “My Account” area of the Website. In the event that for any reason, you lose your password, you can recover your access to your account as a Registered User by requesting a new temporary password, through the “Password recovery” option at the time of access to “My account” on the Website. This new password will be sent by the system to the Registered User immediately, to the e-mail address indicated at the time of registration.
MIMOOKIDS sells its own products through the Website and manufactures them under the strictest quality standards only with sustainable materials and respecting fair working conditions.
MIMOOKIDS has made its best efforts to ensure that the colours of the products shown on the Website are as close to reality as possible. Notwithstanding the above, the colour of the products displayed on the screen may vary depending on the quality of the computer monitor or other factors. In this sense, MIMOOKIDS cannot guarantee that the colours that appear on the device from which you access the Website are exactly as they are in reality.
7. ACCESS AND USE OF THE WEBSITE
The access, browsing and use of the Website attribute to the condition of the User and imply the express acceptance without reservation of these Terms and Conditions. MIMOOKIDS reserves the right to modify the Terms and Conditions stipulated herein, as well as the rest of the content hosted on the Website.
Illegal or inappropriate access or use of the Website is not permitted and is strictly prohibited;
- To access and use the Website to spread or install viruses or other damaging or harmful files.
- To use the Website for illegal purposes, contrary to morality and/or public order.
- To attempt to extract personal data from other users.
- To reproduce, copy, distribute, modify or delete the contents of the Website.
The use of the Website is under the sole and exclusive responsibility of the User. MimOOkids reserves the right to deny access and use of the Website to those users who misuse it or breach these Terms and Conditions.
8. INDUSTRIAL PROPERTY
MimOOkids owns or has the necessary licences for the exploitation of all the contents offered on the Website, including texts, photographs, design, logos, graphics, trademarks, images, icons, colours and other multimedia content.
Under no circumstances may the User understand that there is total or partial transfer of the contents or licences of intellectual or industrial property rights from MimOOkids, and their use for commercial purposes is expressly prohibited.
If the User should detect any type of infringement of intellectual and/or industrial property rights, he or she must inform MIMOOKIDS by sending a letter to: firstname.lastname@example.org.
The links included in the Website are intended to facilitate users the surplus and search for information and content on the Internet, and do not imply the existence of any relationship between MIMOOKIDS and the owner of the page in question. Likewise, MIMOOKIDS has no control over the contents of these pages and does not assume, directly or indirectly, any responsibility whatsoever for these contents or for any breach that may be carried out by their owners.
MimOOkids does not authorise the incorporation of a link to the Website from those pages that contain illegal content contrary to morality or public order. Users who wish to establish links on their respective websites to the Website must comply with the following conditions: a
- The partial or total reproduction of any of the services or content of the Website is not permitted without the express authorisation of MIMOOKIDS.
- False, inaccurate or incorrect statements about the Website are not permitted.
- MimOOkids will not be responsible for the contents hosted on the Website or portal that establishes the link to the Website.
10. RESPONSIBILITY AND GUARANTEES
MimOOkids does not guarantee and is not responsible for:
- The lack of availability and effective functioning of the Website and/or its contents.
- The existence of errors in such content or products.
- The existence of viruses, malicious or harmful programs in the contents.
- The unlawful, negligent, fraudulent or contrary to good faith use of the Website.
If the User becomes aware of the existence of any illegal, unlawful, immoral or public order content, he/she must inform MIMOOKIDS.
11. COOKIES POLICY
13. PURCHASING PROCESS
In order to process an order, the Registered User must select the items in the size and colour they wish (size and colour only if this possibility exists) and add them to the “Shopping Cart”.
In the “Shopping Cart” tab, the User will be informed of the total amount of the order in the currency of the country that the Registered User has selected when he/she started browsing on the Website (in euros for Spain, in pounds sterling for the United Kingdom, in euros for the rest of the countries included in the European Territory, detailing applicable taxes, if applicable, and delivery and transport costs.
Once the Registered User has selected the products he or she wishes to purchase, the Website will ask the Registered User for additional personal data (data to formalize the payment and shipping), which are required to pay for the product and for MIMOOKIDS to be able to send the product(s) ordered. Details on the payment process can be found in the following section.
In case this is the first time that the Registered User places an order through the Website, he/she must enter the delivery address to where the order will be delivered.
If this is not the first time that the Registered User places an order through the Website, the system will automatically recover the delivery details of the first order placed by default, without prejudice to the fact that the Registered User may modify these details to indicate an alternative delivery address.
It is important to note that MIMOOKIDS does not accept mail to PO Boxes and does not deliver outside the Territory.
Before completing the purchase process and clicking on the button “Place order” as a means of confirming your purchase, the Website will require you to give your express consent for the processing of your data in relation to the purchase made, the text of which can be consulted in the LEGAL INFORMATION area.
Once the purchase process is complete, you will become an MIMOOKIDS customer (hereinafter, the “Customer”). MIMOOKIDS will send an email confirmation of the purchase made to the email address provided at the time of registration as a Registered User. This e-mail will include a list of the product(s) purchased, their total price, the delivery costs and the expected delivery date (depending on the destination, the availability of the products purchased and the logistics of the delivery companies). Further details of the delivery process can be found in section 7 below.
If, after a reasonable period of time, you have not received the confirmation email, it is important that you log back into your user account to verify that your order has been processed correctly. If you have any problem, please contact MIMOOKIDS by sending an e-mail to the following address: email@example.com.
Unless there are technical problems, the products shown as available on the Website (and which can therefore be incorporated into the “Shopping Cart”), are ready for immediate delivery from the MIMOOKIDS warehouse. In the event of any incident with the delivery of specific product(s), MIMOOKIDS will contact the Customer as soon as possible to inform him/her of the effective date of availability of the selected product(s) or, if possible, to propose alternative solutions.
In the event that the actual availability of a certain product(s) or the alternative solutions provided by MIMOOKIDS are not accepted by the Customer, MIMOOKIDS will proceed to refund the Customer for the amounts charged for said product(s), with the remainder of the order, if any, will being carried out normally.
The promotions, special offers or discounts that MIMOOKIDS may establish and carry out on the Website will be valid until the date indicated on them or until stocks run out.
14. PAYMENT METHOD
All orders can be paid by credit and debit card (VISA, VISA ELECTRON, 4B y MASTERCARD)), which implies an automatic charge, and also using the PayPal system.
MIMOOKIDS does not store the data of the electronic means of payment (credit card, debit card or PayPal system). When you provide this information, you will be doing so through an SSL (Secure Socket Layer) encryption system and a secure connection between the Website and the electronic payment service provider.
In order to collaborate in the prevention of fraud through the Internet, MIMOOKIDS reserves the right to verify the personal data supplied by the Customer and to adopt the measures it deems appropriate (by way of example, and not limited to, stopping the order, cancelling it, notifying the competent authorities of the situation, among others) in the event there are indications or suspicions that an order placed is fraudulent or that it is made by impersonating another person.
In case the Customer needs an invoice for his/her purchase, he can request it by e-mail to: firstname.lastname@example.org indicating his/her fiscal data. MIMOOKIDS will process your request as soon as possible and send the invoice by e-mail to the address provided in the registration data or that expressly indicated by the Customer.
15. DELIVERY OF THE PRODUCT(S) ORDERED
MIMOOKIDS undertakes to send the products purchased by the Customer to the address provided by the Customer in the purchase process, provided that this address corresponds to one of the countries that form part of the Territory in accordance with the provisions of paragraph 2 above.
It is very important that, at the time of purchase, you provide full details of the destination address of your shipment. It is obligatory that you provide, at the time of the purchase process that the Website indicates, a contact telephone number, to ensure proper delivery of the products to the Customer. We do not accept deliveries to PO Boxes.
The delivery of the product(s) ordered is carried out thanks to agreements that MIMOOKIDS has with leading transport companies in the sector and with the highest quality standards in the provision of their services.
The delivery times indicated below are for guidance purposes only and MIMOOKIDS will not be held responsible if the deadlines initially estimated are exceeded, although it undertakes to use its best endeavours to respect them and comply with them as far as possible.
The orders received before 13h will be prepared the same day and can be picked up by you or the transport company of your choice in the afternoon. The orders received after 13h, on weekends or bank holidays, can be picked up the next working day.
Applicable holidays for the calculation of delivery times will be those corresponding to the municipality of Sant Cugat del Vallés, Spain and the city of Barcelona, Spain. For the purposes of delivery, it is also important that the Customer takes into account that no order will be delivered on public holidays at the place of destination.
MIMOOKIDS will provide you with tools to be able to track your order at any time, from the purchase confirmation to the delivery of your order, either from the “My account” area or by means of a link to the transport company’s page included in the confirmation e-mail, depending on the characteristics of the delivery.
In case of incidents with the delivery of products, the transport company in charge of the delivery will make the necessary arrangements to complete it, being able to contact you by phone or email to verify the delivery address, contact person, agree the delivery conditions or solve any other incident.
16. PRODUCT RETURNS
16.1. Faulty products
MIMOOKIDS’s main interest is to achieve the highest level of customer satisfaction. In this sense, all its products meet the highest quality standards and are checked before being delivered to Customers.
However, if after receiving the order, there are errors in the product, size or colour, you must send an email to: email@example.com. MIMOOKIDS will reply to this e-mail as soon as possible with details on how to proceed in response to the circumstances.
In the event of errors in the delivery (size, colour or product not requested by the Customer): MIMOOKIDS will proceed to send the product in the size or colour that the Customer requested in his/her initial order, without charging the Customer for the delivery and transport costs of the second delivery and also reimbursing the Customer for the delivery costs incurred in order to return the product(s) to MIMOOKIDS for exchange provided that the Customer duly accredits these costs.
16.2. Returns Plazo de devolución
Return period. The return period is 15 working days starting from the day of the delivery of the order. The product must be unused and in perfect condition. This includes accessories, documentation and original packaging.
Once the merchandise has been received in our warehouses, and after checking its condition we will proceed to refund the amount using the payment method made by the customer. This process can take between 7 and 10 days once the order has arrived at the warehouse.
- Write us to firstname.lastname@example.org to inform us about the items you want return and the reason.
- Introduce the items into the delivery box you have received from us or use a similiar packaging.
- Put the return sticker you have received on the box. If you haven’t received one, wrtite us to email@example.com and we send you another one.
- Hand in the package to a DHL or UPS Service Point (depending on the delivery area) which will be indicated on the sticker.
- You can also send us the package on your charge with the transport company of your choice.
- You will receive the amount of the items once checked the merchandise within 7 to 10 workinf days.
You can return the products for free in our Sales Point in De Mammalia. Please, show us the purchase ticket you have received by email:
Carrer Castellvi 13, Local 2
08173 Sant Cugat del Vallés, España
Return costs. Returns are free in Spain, UK and Europe. In the U.S., returns cost $25; this cost will be deducted from the amount of the order.
In the event of a return for exercising the right of cancellation (change of opinion on the purchase, provided that it is admissible): MIMOOKIDS will refund the amount of the product(s) returned, using the same payment method in which the purchase was made by the Customer, deducting only the delivery costs of the order initially paid and without returning the delivery costs to the Customer incurred by him/her in order to return the product(s) to MIMOOKIDS.
Under no circumstances will MIMOOKIDS accept any exchange or return of any product sent by the Customer carriage unpaid.
In the event that the product(s) returned in accordance with the circumstances described in this section do not meet the requirements for return or exchange, MIMOOKIDS will notify the Customer, indicating the alternatives available to him/her in relation to this, in accordance with the circumstances of the specific case (for example, but not limited to, return of these product(s) carriage paid, replacement of the product(s) at additional cost, repair of the product(s) at the expense of the Customer, among others).
17. GUARANTEE OF PURCHASED ITEMS
In accordance with the applicable regulations, MIMOOKIDS shall be liable for manufacturing defects for a period of two years from the date of delivery of the product concerned, provided that the Customer informs MIMOOKIDS of this lack of conformity within two (2) months of becoming aware of it
The Customer must send an e-mail to: firstname.lastname@example.org notifying the incident related to the manufacturing defect in question. MIMOOKIDS will reply to this e-mail as soon as possible with details on how to proceed in response to the circumstances.
The Customer must prove the defect and return the defective product, if possible, in its original packaging, carriage prepaid. The return must be made to the address below within seven (7) business days of our email confirmation of your request:
Carrer Castellvi 13, Local 2
08173 Sant Cugat del Vallés
Once the product has been received and its condition has been checked by MIMOOKIDS, if it indeed does have a manufacturing fault, MIMOOKIDS will replace the faulty product for another without defects or, where appropriate, repair the damaged product. In the event that neither repair nor replacement is possible because the faulty product is no longer sold or is out of stock, MIMOOKIDS will offer the Customer other similar products that can replace the faulty product. MIMOOKIDS will also refund the delivery costs incurred by the Customer to send the faulty product to MIMOOKIDS, if any.
In the event that the product(s) returned in accordance with the circumstances described in this section do not have the manufacturing defects covered by the legal warranty, MIMOOKIDS will inform the Customer, indicating the alternatives available to him/her in relation to it depending on the circumstances of the specific case (for example, but not limited to, return of the same product(s) with carriage paid in the condition in which they are found, replacement of the product(s) with additional cost, repair of the product(s) at the Customer’s expense, among others).
18. CUSTOMER SERVICE.
For any questions, queries or suggestions, please send us an e-mail to: email@example.com or send us a letter by post to:
Carretera Vallviderar 5, Bajos 1a
08173 Sant Cugat del Vallés
19. APPLICABLE LEGISLATION
These Terms and Conditions shall be governed by Spanish law, without prejudice to the mandatory rules applicable in each country of the Territory. In the event of a dispute that cannot be resolved amicably between MIMOOKIDS and the Customer, the competent courts shall be those of the city of Madrid, unless expressly provided for in the mandatory regulations that may be applicable.